Support

Can't find your answer? Email [email protected].

Playing

How do I start a match?

Tap Scan table sticker on your Passport and hold your phone near the sticker on the table. Your first tap of the day also checks you in. When your opponent taps the same sticker, you both press Start match within 2 minutes.

The sticker doesn't work on my phone

Ask the player waiting at the table to show their join code, then tap Scan code on your Passport and scan it. athiv checks that you're at the club, so allow location when asked.

How long does the table wait?

5 minutes. Scan the sticker again to restart the 5 minutes. Leave table frees the table and keeps you checked in.

The wrong person joined my table

Tap Not my opponent. They're removed and you keep the table.

How do I play doubles?

Tap the rating circle on your Passport to switch to Doubles. All four players tap the sticker, the first player sets the pairs, and all four press Start match.

When am I checked out?

Tap Check out on your Passport when you leave. Otherwise everyone is checked out at 11:59 pm, except players still in a match, who are checked out once the result is entered.

Results

How do I enter the result?

After the match, tap Enter result and enter every game's score: best of 5, first to 11, win by 2. If a player has to stop, tap “A player retired?”. The scores so far are kept and the other side wins. Then tap Submit for approval.

How long can a match last?

You get a reminder after 60 minutes, and the table opens for others after 90 minutes. You can still enter the result up to 24 hours after the start.

My opponent hasn't approved yet

They have 24 hours. After that the result goes to the club admin, who decides it.

The result is wrong

Tap Dispute instead of Approve and say what's wrong. The club admin where you played decides: they can approve it, correct the score or void the match.

Someone's name is rude, or their results look fake

Tap their name (on Who's here, the rankings or a match), then the small flag beside it. The club admins and athiv will look at it. Club admins won't see who reported.

Ratings

How are ratings worked out?

Win and your rating goes up, lose and it goes down. Beating a stronger player earns more. Singles and doubles each have their own rating.

Your account

Can I change my name?

Yes, from Menu, Settings, Name. You can change it once every 30 days. Club admins can see your previous names.

Can I change my home club?

Yes, from Menu, Settings, Home club. You can change it once every 3 months.

Can I get a copy of my data?

Yes. Email us at [email protected].